FAQ : Answering Your Gaming Queries and More!

At NRV, we’ve always prided ourselves on providing quality products tailored to improve gamer performance. Dive into our frequently asked questions to get a deeper understanding of who we are, what we offer, and why our gaming sleeves stand out in the esports world.

NRV Sleeve Pro player

About NRV

NRV was born out of a vision to provide gamers with high-quality sleeves, specifically designed for professional use. As a brand, our focus is to collaborate with pro players and esports teams to constantly refine and innovate our offerings.

The primary products, our gaming sleeves and mousepads, are tailored to reduce friction and enhance hand movement precision. This can potentially improve reaction times and in-game decisions, crucial for professional players.

Our gaming sleeves are crafted with insights from professional esports players. Having started our journey in the competitive world of Rainbow Six Siege, we blend style, comfort, and top-notch performance, ensuring you get only the best.

We’ve had the honor of collaborating with elite esports entities, influencers, and pro players from teams like Team Vitality, Rogue, Team Liquid, Team Soniqs, NaVi, Wolves Esports, and Elevate. Their feedback plays a pivotal role in our product refinement.

We continually engage with our community and pro players for feedback. While we consistently refine our current lineup, you can expect periodic rollouts of innovative products that align with evolving gaming needs.

We’d love to hear your feedback! Please share your experiences on our Trustpilot page. Also, don’t forget to share your NRV stories on social media and tag us. We often feature user testimonials on our platform.

Our products are available directly through our website and select partner retailers. Make sure to check out our latest offerings and seasonal promotions.

NRV aims to expand its product line and collaborations. Stay tuned for more revolutionary products that cater to gamers globally. Join our newsletter or follow our social media handles for the latest updates.

For more queries, don’t hesitate to contact our dedicated customer support team. You can reach out through our Contact Us page.

My account

Click on the My Account button at the top right of our homepage. Fill in your details, set a password, and you’re all set!

Click on the ‘Forgot Password‘ option at the login page. You’ll receive a link to reset your password on your registered email.

Yes, once you log into your NRV account, you can see all your past orders under the ‘My Orders‘ section.

If your order hasn’t shipped yet, contact our support immediately to change the address. If it’s already dispatched, we might not be able to modify the details.

You can manage your subscription preferences in your NRV account settings or click the unsubscribe link at the bottom of any newsletter.

Orders

Placing an order is easy! Browse our product range, select the items you’d like, add them to the cart, and proceed to checkout. If you need any assistance, our customer service team is here to help!

Yes, you can modify or cancel your order within 2 hours of placing it. Contact our support team immediately for any changes.

Log into your NRV account and navigate to ‘My Orders‘. Here, you can track the progress of your shipments.

No, there’s no set limit. Whether you’re ordering for personal use or bulk for a team, we’re here to cater to your needs. For very large orders, consider reaching out to our support team for assistance.

Absolutely! First-time buyers can enjoy up to 10% discount on their purchase. Sign up for our newsletter for more exclusive deals!

Shipping

We accept major credit cards, PayPal, Apple Pay, Google Wallet, etc.

Absolutely. All transactions are encrypted using SSL technology, ensuring your data remains private and secure.

At this time, we only accept one payment method per order. However, using coupon code can be combined with credit card payments.

Return and exchange

Shipping times vary based on location. Typically, domestic orders take 2-5 days, while international orders can take 3-8 days. You’ll receive a tracking number once your order ships.

Shipping costs are calculated based on your location and the weight of the order. You can view the shipping charges at checkout before confirming the order.

Yes, we ship globally! NRV is proud to cater to gamers around the world.

Yes, we offer expedited shipping options at checkout. The charges vary based on the speed and location of the delivery.

Definitely! You’ll receive a notification email with tracking details as soon as your order is dispatched.

Payment

Items can be returned within 14 days of purchase, provided they are in their original condition. Please refer to our Return Policy page for more details.

We apologize for the inconvenience. Contact our support team with your order number, and we’ll arrange for an exchange immediately.

For standard returns, customers cover the return shipping. However, in cases of damaged or incorrect items, NRV will bear the shipping costs.

Once we receive your returned item and inspect it, refunds are typically processed within 5-7 business days.

Optimized for Excellence

Thank you for considering NRV. We’re always here to assist you on your esports journey. If you have a question not addressed here, don’t hesitate to get in touch. Together, we aim to elevate the gaming experience for all!

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